Terms & Conditions

1) Business statement-
   Bettergrassnow.com is intended as a service provider platform.  We provide local lawn service providers, a way to communicate, quote services requested, and collect payment.  Any other purposes with result in account terminiation.  All service providers must pass a background check prior to receive service requests.  These terms of service serve as a legal binding agreement between Bettergrassnow.com, customers, and providers. 

2) Lawn mowing service-
   Lawn mowing service only includes grass mowing, weed whacking, edging, and leaf blowing.  This service does not include any other additional requests such as leaf bagging, bagging grass clippings, tree trimming, hedge trimming or yard clean-up as these are additional paid services. 

3) Hedge trimming services-
   Hedge trimming is able to be quoted upon request.  This service is additional and not apart of standard mowing.  The price for hedge trimming varies depending on how many hedges, how tall and the overall footage of the hedges requested to be trimmed.  The provider is require to trim the hedges, bag the clippings and haul the debris for disposal unless scheduled for a bulk trash day.  The use of bulk trash requires the trash area to be according to local regulations for bulk trash pick up according to pile size and must be scheduled the day prior to bulk trash. 

4) Payment and cancellation policy-
   After the customer places a service quote request the quote is approved, payment will be requested 3 business days prior to the requested or scheduled service day requested.   Customers may request service as early as 24 hours in advance.  Once a notification that the provider is in route and there is a same-day cancellation, the provider may issue a partial credit for half of the full amount of the services requested. 

5) Customer responsibility and obligation-
   Customers have the responsibility to provide open access to the provider at the time when services are rendered.  Customers are responsible to make sure there no pets or pet waste in the yard at the time of service.  If the provider is unable to access any part of the yard, the service provider will be paid the full amount of the service requested.  If the yard is not in need of service, the provider reserves the right to skip the mowing, without pay until the following service date.  The customer also has a responsibility to provide the current condition of thier yard.  That means that if the grass is tall due to lack of care please report the condition to provide the quote accurately.  Customers and providers alike to treat everyone kind and with respect.  Failure to do so will result in service cancellation and account termination. 

6) Provider responsibility and obligation-
   To be a provider on our platform, we apply a 12.5% fee for Bettergrassnow to provide the platform for Lawn-care Specialist to be connected to customers requesting services for lawn care.   As a provider on the Bettergrassnow platform, you are obligated to provide quality service on the agreed scheduled date.  In case of an emergency or a situation occurs and you are unable to make the scheduled service request, emergencies are always an exception.  Providers are expected to be professional at all times, as well as being careful for property damage.  If damage occurs the provider must correct the situation as Bettergrassnow only provides the platform for professional lawn service providers.   Lawn service providers must also conduct themselves in a professional manner. If the situation arrises where the custmoer asks the provider to leave, kindly do so. If services were rendered complete the job status and provide the documents requested for completion.  Customers and providers alike to treat everyone kind and with respect.  Failure to do so will result in service cancellation and account termination.  It is the reponsibility for the providers to treat each customer fairly and to provide a refund if the requested cancellation is within the proper allocated amount of time.  If a request is accurate on the time frame and a refund is not provided then the provider may face removal from the platform and cancellation of their subscription without a possibility for refund. In order to complete a service request, before and after photos are required for each service.  Please make sure to take your picturs prior to leaving the completed property.  Upon arrival make sure as well to take your picture of the property.  This means 1 picture of the front yard before, 1 picture of after the front yard.  Also 1 image for before backyard, and 1 image for after backyard.  1 image of the customers address is required to complete the service requests.  The provider assues all accident injury liability as Bettergrassnow only provides a platform to which the provider is connected to the customer.  Each provider is a private contractor and does not work directly for Bettergrassnow.