Terms & Conditions
1) Business statement-
Bettergrassnow.com is intended as a service provider platform. We provide local
lawn service providers, a way to communicate, quote services requested, and collect payment. Any
other purposes with result in account terminiation. All service providers must pass a background
check prior to receive service requests. These terms of service serve as a legal binding agreement
between Bettergrassnow.com, customers, and providers.
2) Lawn mowing service-
Lawn mowing service only includes grass mowing, weed whacking, edging, and leaf
blowing. This service does not include any other additional requests such as leaf
bagging, bagging grass clippings, tree trimming, hedge trimming or yard clean-up as
these are additional paid services.
3) Hedge trimming services-
Hedge trimming is able to be quoted upon request. This service is additional
and not apart of standard mowing. The price for hedge trimming varies depending on how many
hedges, how tall and the overall footage of the hedges requested to be trimmed. The provider
is require to trim the hedges, bag the clippings and haul the debris for disposal unless scheduled
for a bulk trash day. The use of bulk trash requires the trash area to be according to local
regulations for bulk trash pick up according to pile size and must be scheduled the day prior to
bulk trash.
4) Payment and cancellation policy-
After the customer places a service quote request the quote is approved, payment
will be requested 3 business days prior to the requested or scheduled service day requested.
Customers may request service as early as 24 hours in advance. Once a notification
that the provider is in route and there is a same-day cancellation, the provider may issue a
partial credit for half of the full amount of the services requested.
5) Customer responsibility and obligation-
Customers have the responsibility to provide open access to the provider
at the time when services are rendered. Customers are responsible to make sure there no
pets or pet waste in the yard at the time of service. If the provider is unable to access any
part of the yard, the service provider will be paid the full amount of the service requested. If
the yard is not in need of service, the provider reserves the right to skip the mowing, without pay until
the following service date. The customer also has a responsibility to provide the current
condition of thier yard. That means that if the grass is tall due to lack of care please report
the condition to provide the quote accurately. Customers and providers alike to treat everyone
kind and with respect. Failure to do so will result in service cancellation and account termination.
6) Provider responsibility and obligation-
To be a provider on our platform, we apply a 12.5% fee for Bettergrassnow to provide
the platform for Lawn-care Specialist to be connected to customers requesting services for lawn care.
As a provider on the Bettergrassnow platform, you are obligated to provide quality service on the
agreed scheduled date. In case of an emergency or a situation occurs and you are unable to make the
scheduled service request, emergencies are always an exception. Providers are expected to be professional
at all times, as well as being careful for property damage. If damage occurs the provider must correct
the situation as Bettergrassnow only provides the platform for professional lawn service providers.
Lawn service providers must also conduct themselves in a professional manner. If the situation
arrises where the custmoer asks the provider to leave, kindly do so. If services were rendered complete
the job status and provide the documents requested for completion. Customers and providers alike to
treat everyone kind and with respect. Failure to do so will result in service cancellation and account
termination. It is the reponsibility for the providers to treat each customer fairly and to provide a refund
if the requested cancellation is within the proper allocated amount of time. If a request is
accurate on the time frame and a refund is not provided then the provider may face removal
from the platform and cancellation of their subscription without a possibility for refund. In
order to complete a service request, before and after photos are required for each service.
Please make sure to take your picturs prior to leaving the completed property. Upon arrival
make sure as well to take your picture of the property. This means 1 picture of the front
yard before, 1 picture of after the front yard. Also 1 image for before backyard, and 1
image for after backyard. 1 image of the customers address is required to complete the
service requests. The provider assues all accident injury liability as Bettergrassnow only
provides a platform to which the provider is connected to the customer. Each provider is a
private contractor and does not work directly for Bettergrassnow.